As a software producer, your focus should be on creating and selling great software. Of course, a necessary component of your business is teaching your customers how to use your software – but herein lies the dilemma:
In September of 2015 we entrusted the delivery of Chef training in North America to TechnoTrainer (TT). The trainers at TT possessed significant Chef and DevOps experience, in addition to a unique understanding of the complex IT challenges facing organizations. The result was that the hand off of Chef training content was both expedited and effective. The TT team has successfully demonstrated their ability to scale to meet the growing demand for Chef training and we are looking forward to working with them closely in building a thriving core of Chef expertise around the world. We are confident that TT will provide the very best instructors and that Chef customers will be provided an excellent training experience. Partnering with TT is proving to be a great business decision for Chef.
A Training Partnership means we take personal responsibility to learn your product, your company and your processes. TechnoTrainer, based in Boulder Colorado, becomes an extension of your organization.
Think of it like hiring a large, self-managed and self-motivated training team (which you can scale up or scale down at will) who are dedicated to creating a learning experience so awesome that your customers will love your product and want to work with your company. Whether it's a complete beginner, an experienced user wanting deeper knowledge about your product, or a potential customer wanting to evaluate your software and your company, TechnoTrainer ensures they leave the classroom (either virtual or onsite) excited and motivated to work with you. Your customers will not only know how to operate your software but they will fully understand how and why they will benefit by using your products and your services.
We view every training class as a sales event, not because we're trying to push any product, but because we want to illuminate through practical exercises what makes your product a must-have for their success.
Your customers are internationally-based, want to take classes in person and they want to take classes online. We've delivered classes to small, medium and enterprise customers in over 45 countries both onsite and through virtual delivery platforms such as Zoom, Webex and GoToMeeting.
And of course, we can handle every logistical detail of end-to-end domestic or international training delivery for you, from booking the venue and coordinating with customers to taking payment online from customers and shipping virtual or physical materials to the training location.
Are your Professional Services Consultants or your Support personnel, true experts in their respective fields (which is why you hired them) spending their time teaching your customers the ABC’s of your technology?
This is like paying professional race car drivers to teach first-time drivers how to back out of the garage.
If not Professional Services and Support, then do you hire in-house technical trainers?
Then you have a non-scalable workforce, unable to handle the spikes in training demand and you’ll have to find other work for them when there is a lull in customer training.
How do you explain to your management your plan for quickly scaling training delivery up as your company hits rates of high growth, while still easily scaling down in times of soft customer demand to protect your incredibly essential funding in the bank?
And what do you do when multiple customers want training at the same time?
TechnoTrainer delivers your training on your behalf with technical expertise and a long history of professionalism. Our instructors will deliver your technology to your customers with the same enthusiasm and technical expertise as your own employees. We can find and book a training venue, coordinate with customers, ship materials to the training location, send an instructor certified in your technology to deliver the class, follow up with students after the class, provide feedback from customers on your product, your company and the training class and even take credit card payments from customers for you and send you the revenue.